Returns Policy
I would like to return my product...
How to return my order.
If you would like to return your order, simply fill out the form below, stating why you would like to make your return in the 'Message' box.
As long as your item is in it's original condition and has not been personalised, we can accept your return. Once it has been returned back to Hilda & Dolly, we will send you a refund for the cost of your product excluding any postage.
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You have 28 days from the day of delivery to return a product to us for a refund. The refund will be issued to your original payment method.
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We don’t offer exchanges. All returned items will be refunded once they arrive back to us. Need a different product? Simply place a new order!
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Not happy with the product quality?
Let us know what we can do to rectify the issue and we will be happy to make this right for you.
Let’s Work Together
Get in touch so we can start on your return.